Refund and Returns Policy
At Nomeiz, we want customers to shop with clear and transparent return information. This policy explains our return window, eligible return conditions, refund process, and how to contact us for return support.
Return Window
Customers may request a return within 30 days after receiving the order.
Item Condition
Returned items must be unused, undamaged, and in their original packaging when possible.
Refund Method
Approved refunds are issued to the original payment method used at checkout.
Return Eligibility
Nomeiz accepts return requests within 30 days from the date your order is delivered. To be eligible for a return, the item must be in a returnable condition.
- Item must be unused and undamaged
- Item should be returned in original packaging when possible
- Proof of purchase or order number is required
- Return request must be made within 30 days of delivery
Non-Returnable Items
Some items may not be eligible for return if they are used, damaged by the customer, missing parts, or not in a suitable return condition.
- Used or damaged items caused by customer handling
- Items returned without proof of purchase
- Items requested after the 30-day return window
- Items not purchased directly from Nomeiz
How to Request a Return
To request a return, please contact us at support@nomeiz.store with your order number, the email address used at checkout, and the reason for the return.
| Step | What to Do |
|---|---|
| Step 1 | Email us at support@nomeiz.store with your order number and return reason. |
| Step 2 | Our support team will review your request and provide return instructions if the item is eligible. |
| Step 3 | Pack the item safely and follow the return instructions provided by our support team. |
| Step 4 | After we receive and inspect the returned item, we will notify you about refund approval or rejection. |
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or with missing items, please contact us as soon as possible at support@nomeiz.store.
Please include your order number and clear photos of the product, packaging, and shipping label when available. This helps us review the issue and provide the correct support.
Refund Process
Once we receive and inspect your returned item, we will notify you by email whether your refund is approved. If approved, the refund will be issued to your original payment method.
Refund processing time may vary depending on your bank, card issuer, or payment provider. Please allow 5–10 business days for the refund to appear after it has been processed.
Return Shipping Cost
If the return is due to a damaged, incorrect, or defective item caused by our side, we will provide appropriate support after reviewing the issue.
If the return is due to customer preference, wrong size/color selection, or change of mind, the customer may be responsible for return shipping costs unless otherwise stated by our support team.
Exchanges
If you would like to exchange an item, please contact us at support@nomeiz.store. Exchange availability depends on product stock and item eligibility.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order. We cannot guarantee cancellation if the order has already been processed, packed, or shipped.
Business Information
BOCA RATON, FL 33431
United States
9:00 AM – 5:00 PM Eastern Time (ET)